Can I expedite an order?
All of our orders are shipped using expedited service automatically, and at no additional cost to you! You can expect to receive your Looma products in 3-5 days.
How much does shipping cost?
Our express, world-wide shipping is free! With express shipping you can expect to receive your products in 3-5 business days.
Where do you ship to?
We ship worldwide! If you have an address, we’ll ship to you.
How quickly will my order ship? When will it arrive?
We typically ship orders the same day they are received. Looma Express shipping times depend on your location but typically arrive within 3-5 business days.
Do you ship to P.O. boxes?
No ☹ at this point we are unable to deliver to P.O. boxes owned by USPS.
What is Organic Cotton?
Organic Cotton is cotton that’s grown from non-genetically modified plants, without the use of any harsh or synthetic chemicals such as fertilizers or pesticides. When you choose organic cotton, you make a choice that’s better for the planet, for farmers, and for you by reducing the environmental footprint of growing and dyeing cotton, providing a safer and more economically beneficial relationship with farmers.
What is Fairtrade?
Fairtrade means better prices, safe working conditions, local sustainability, and fair terms of trade for farmers and workers in the developing world. We believe economic empowerment and sustainable livelihoods are the basis for a market that works for everyone :).
All of our cotton is Fairtrade certified, traded, audited and sourced from Fairtrade producers. Visit www.info.fairtrade.net to learn more!
Do you have warranty?
We want you to absolutely love your Looma foundation sets & accent bundles – if you order is defective or damaged when it arrives, or develops any issues in the course of normal use, please reach out to us at email@example.com or call us a 844-640-2363!
What is thread count?
Our sheets are a luxurious 300 single-ply thread count. Using a single-ply thread means you get the absolute highest quality yarn, with the fewest number of roughness-causing split ends.
Are your sheets sateen or percale? What's the difference?
Our foundation sets are made of organic, long-staple cotton in a sateen weave. Sateen is a weaving technique that maximizes the surface area of each super soft strand, creating a silk-like buttery smooth feel.
Do Looma sheets wrinkle?
We don't use any artificial wrinkle-free chemicals in our sheets, but our sateen weaving technique means that Looma sheets are less prone to wrinkling than most Linen or Percale.
How do Looma sheets feel?
After sleeping on one our foundation sets, the two most common words in our customers’ reviews are “love” and “smooth” – we think those two words speak for themselves!
Washing & Care
How do I wash my sheets?
Our super soft long-staple cotton sheets are the gift that keeps on giving – you’ll notice they get progressively softer with each wash. We recommend you wash & rotate sheets every week or so. We recommend you wash your sheets on a cold, gentle cycle with like colors. Tumble dry your sheets on the low setting, removing items quickly to prevent wrinkling.
How do I clean my accent bundle?
For lumbar pillows we recommend spot cleaning with a safe, mild detergent or hand soap.
For throw blankets, follow the specific care instructions on the back of the tag – remember those wool pieces can’t go in the dryer!
Should I wash my sheets when they arrive?
Our long-staple cotton bedding is known for getting progressively softer with each wash – if you want to accelerate that process wash them early and often!
I just received my order buy I can’t find my pillowcases / shams!
Double check your shams & pillow cases aren’t hiding in your folded sheets – if not, send an email to firstname.lastname@example.org and we will expedite those missing pieces to you :)
How do I make an exchange?
Send an email to email@example.com with your order details, and we won’t rest until you’re happy!
How do I make a return? (US Orders)
It’s rare, but if you’d like to make a return shoot us an email at firstname.lastname@example.org and a Looma team member will assist you through the process!
For orders made through networks such as Tapjoy, where rewards are granted based on purchase, customers are not eligible for returns or order cancellations unless the request is emailed to email@example.com within one (1) hour of initiating the transaction as referenced.
How do I make a return (International Orders)
Unfortunately, we cannot yet accept returns from orders outside of the US. However, if your order is defective or damaged in transit we will expedite a replacement to you!
How deep are your fitted sheets?
Our fitted sheets are a generous 17” deep – able to fit even the thickest of mattresses & mattress protectors